Privacy Policy
Last Updated: August 09, 2026 | Effective Date: August 09, 2026
At ARC HOSTING (accessible via https://archost.site), we prioritize the privacy and security of our users. This Privacy Policy outlines what information we collect, how it is used, and how your data is protected.
1. Information We Collect
We collect only the minimum information necessary to provide our hosting and billing services:
- Account Information: Name, Email address, and encrypted hashed password.
- Hosting & Technical Data: Server instance configurations, container file contents (stored securely in MongoDB GridFS), and real-time process performance metrics (CPU, RAM, Disk usage).
- Payment & Transaction Data: Razorpay Order ID, Razorpay Payment ID, payment amount, and status. We never store credit card numbers, CVV, UPI PINs, or sensitive banking credentials on our servers.
2. How We Use Your Information
- To provision, maintain, and supervise your containerized Discord bot hosting instances.
- To process transactions and issue digital invoices via Razorpay.
- To send email OTP codes and critical service notifications regarding your hosting instances.
- To prevent fraud, bot abuse, and unauthorized access to customer servers.
3. Data Protection & Security
We implement enterprise-grade security measures to safeguard your information:
- All communications are encrypted using HTTPS / TLS 1.3 encryption.
- Passwords are hashed using industry-standard salted
bcrypt algorithms.
- Container environment variables (
.env) and bot tokens are encrypted at rest using AES-256-GCM encryption.
- User files and database records are strictly isolated using customer-level authorization barriers.
4. Third-Party Services
We partner with trusted third-party providers to facilitate our platform:
- Razorpay: Handles secure payment processing in Indian Rupees (INR ₹). Payment processing is governed by Razorpay's Privacy Policy.
- Gmail / Google Workspace SMTP: Handles secure delivery of transactional verification OTP emails.
5. User Rights & Data Deletion
You have the right to request access to, correction of, or permanent deletion of your customer account and associated bot files. Upon account deletion, all container records and GridFS files are removed from our storage systems.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, contact us at:
